The latest from Texas Lawyer
| Commentary: To Find Out What Clients Think, Ask Them | Top |
| Debra Bruce says that when she asks attorneys whether they ever request feedback, many shrink back in horror. They are afraid to hear what the client will say. If they don't know about client complaints, how can they fix the situation? They could be on the verge of losing a client, or missing out on potential referrals, because of something within their ability to address, she says. And don't wait for an annual review either. | |
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